The D365 Sales AI Consultant specialises in implementing AI-powered sales capabilities within Dynamics 365 Sales — a role defined by Microsoft's new AB-210 certification that replaces elements of the retiring MB-210. As Microsoft embeds Copilot deeply into the D365 Sales workflow, the implementation consultant must now be as comfortable configuring AI selling features as they are with traditional CRM configuration. Role & Responsibilities: • Implement Dynamics 365 Sales with full AI capability activation: Sales Copilot, conversation intelligence, relationship analytics, predictive scoring and AI-powered opportunity management • Configure and customise Copilot for Sales: meeting summarisation, email generation, CRM data enrichment, next action recommendations and pipeline health analysis • Deploy conversation intelligence: call recording setup, topic detection, keyword tracking, competitive mention analysis and coaching recommendations for sales managers • Implement predictive lead and opportunity scoring: data model assessment, scoring model configuration, integration with sales workflow and adoption training for sales teams • Configure relationship analytics: relationship health scoring, activity history analysis, stakeholder map setup and at-risk deal identification • Integrate Dynamics 365 Sales AI features with Microsoft 365: Outlook add-in deployment, Teams meeting intelligence, Viva Sales configuration and SharePoint integration • Lead sales process workshops: mapping client sales methodology to D365 AI capabilities, identifying where AI adds genuine value and designing the human-AI workflow • Deliver training and change management for AI-augmented selling: helping sales teams and managers adopt AI features that change their daily workflow • AB-210 certification — required or actively in beta; MB-210 holders transitioning are the primary audience Required Skills & Experience: • 4+ years of Dynamics 365 Sales implementation experience • Hands-on experience with Dynamics 365 Copilot features: you have configured and demonstrated Sales Copilot, conversation intelligence and predictive scoring in client environments • Strong Power Platform knowledge: Power Apps for sales tools, Power Automate for sales workflows, Power BI for sales analytics • Microsoft 365 integration depth: Outlook, Teams, Viva Sales and the Microsoft 365 Copilot for Sales experience • Client-facing consulting experience: you run workshops, manage stakeholders and deliver training independently • AB-210 or MB-210 certification required; Power BI Data Analyst (PL-300) is a strong advantage What We Offer: • Specialist role at the intersection of CRM and enterprise AI • Salary £70,000–£95,000 based on experience • Remote-first with occasional client onsite • Microsoft partner certification support and early AB-210 access The D365 Sales AI Consultant helps sales organisations use AI to sell better — not by replacing salespeople, but by giving them intelligence, time and better conversations. If you have implemented Dynamics 365 Sales and understand how AI changes the sales workflow, this role is yours.
Remote · UK / Middle East | £70,000–£95,000